PROGRAM PROJECT SPECIALIST 2
- 528077
- PHOENIX
- DEPT OF HEALTH SERVICES
- Full-time
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The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.
PROGRAM PROJECT SPECIALIST 2
Job Location:
Address: 150 N. 18th Avenue
Phoenix, AZ 85007
Posting Details:
Salary: $44,000
Grade: 19
Job Summary:
Under the general supervision of the Policy and Community Partner Liaison Manager, this position is responsible for managing the process for tracking vital records printed on security paper for the Bureau of Vital Records, e.g., running reports, utilizing Excel to create reports, quality review and dissemination of printed security paper for the office. This position is responsible for following up with data providers to request verification, validation, or correction to data listed on the Center for Disease Control (CDC) National Center for Health Statistics (NCHS) reports in a timely manner and takes a lead role in ensuring data quality compliance is maintained under the contract with NCHS. Assists in processing the office mail and daily deposit of funds. Responsible for providing accurate program information through the interpretation and application of statutes, rules, policies, and procedures related to the vital records program. Under the direction of the policy manager, this position will assist with quality assurance reviews and audits of employee work and performance. This position creates and revises team desk procedures. In addition, assists with the birth-death matching process to prevent fraudulent use of vital records. This position may assist with application processing, scanning sealed or non-sealed records, special projects, system user acceptance testing and perform other duties as assigned.
Job Duties:
Managing the process for tracking vital records printed on security paper for the Bureau of Vital Records, e.g., running reports, utilizing Excel to create reports, quality review, and dissemination of printed security paper.
Analyze and research information listed on data feedback reports utilizing the electronic vital records systems. Follows up with data providers to request verification, validation, or correction to data listed on the Center for Disease Control (CDC) National Center for Health Statistics (NCHS) reports.
Provide accurate program information through the interpretation and application of statutes, rules, policies, and procedures related to the vital records program. Birth-death matching of vital records.
Assist with quality assurance audits.
Create and revise desk procedures.
Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
- Principles of good customer service.
- Call center phone systems.
- General office procedures and practices.
- Collection of data and data quality.
- Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.
Skill in:
- Interpersonal skills are needed in order for the employee to meaningfully interact with data users.
- Communicating issues with external and internal partners verbally or in writing.
- Use of office equipment, computer systems, and call center phone systems.
- Resolving conflicts.
- Effective listening.
- Analyzing and researching information.
Ability to:
- Work effectively with system users who will have varying abilities to understand and learn software applications.
- Work in a fast-paced high-volume office setting working with the public.
- Listen and interpret information.
- Resolve problems.
- Learn general rules, regulations, policies, and procedures of the Vital Records program.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Selective Preference(s):
High school diploma or equivalent and two years experience in related field. Preference given to candidates with vital records knowledge and application.
Pre-Employment Requirements:
Driver's License.
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by email at Tammy.Kaczmarek@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
